1) What is the difference between TOTAL LOSS & REPLACEMENT?
2) What is the Declaration of Value Form?
3) Do I have to purchase extra protection?
4) If I do not want the movers to fill the INVENTORY CONDITION FORM can I buy REPLACEMENT PROTECTION?
5) How do I buy EXTRA PROTECTION?
6) What do most customers buy?
7) What if something happens to an item?
8) How long is the claim process?
9) What if something breaks?
10) So I purchase Option 2 TOTAL LOSS PROTECTION then what happens?
11) Is there a deductible?
12) What is the DECLARED VALUE of the shipment?
1 ) What is the difference between TOTAL LOSS and REPLACEMENT?
TOTAL LOSS is $5.00 per pound up to $500.00 per item up to $25,000.00 total. It is medium, cheaper, and less time and paperwork. REPLACEMENT VALUE PROTECTION is repaired or replaced up to the declared value. It is our maximum protection available, it takes time to fill in the forms and costs more, but it is the best we can offer you.
2 ) What is the Declaration of Value Form?
It is an inventory list with the VALUE of all items recorded. Typically items valued under $500 are grouped together. This form is given to your movers before moving starts when you purchase Option 3 - Replacement Value Protection.
3 ) Do I have to purchase extra protection?
No, but it is an option and we naturally recommend a minimum Option 2 - TOTAL LOSS PROTECTION PLAN to help ensure some protection towards repair or replacement if not complete REPLACEMENT PROTECTION. Of course there is third party moving insurance available and your home insurance may cover your goods in transit.
4 ) If I do not want the movers to fill the INVENTORY CONDITION FORM can I buy REPLACEMENT PROTECTION?
No, you can purchase Option 2 TOTAL LOSS PROTECTION though. In order to be eligible for Replacement Value Protection you need to have the proper forms filled including the condition of each item while loading and unloading.
5 ) How do I buy EXTRA PROTECTION?
You tell the movers before they start and they will enter it on the invoice and have you sign beside the EXTRA PROTECTION. The fee is payable with your moving costs upon completion of the move. If you want REPLACEMENT PROTECTION it is best to discuss it first with Angel's Moving so we can help you have the forms filled correctly.
6 ) What do most customers buy?
If its a LOCAL move most purchase TOTAL LOSS typically because of time restraints and if its a LONG DISTANCE MOVE than most customers buy REPLACEMENT PROTECTION due to the inventory lists, but there are many customers who are fine with basic RELEASED VALUE PROTECTION.
7 ) What if something happens to an item?
It needs to be recorded on the invoice, bill of lading, or inventory condition checklist and signed by the customer when unloading and then the customer will need to file a claim form with the office. The move is still paid that day regardless of the size or amount of claim.
8 ) How long is the claim process?
Everything is done as fast as possible to eliminate stress, depending on circumstances, but the fastest way is to complete the steps completely and honestly. Do not repair or dispose of anything without written consent.
9 ) What if something breaks?
Note it on the invoice and initial at the end of the move. You will need to file a claim form with the office and you will need to pay the bill still. Upon recieving your claim form an adjuster will be assigned to you.
10 ) So I purchase Option 2 TOTAL LOSS PROTECTION for $100.00 then what happens?
It will be initialled on the invoice and the cost added to the final bill that is paid at the end of the move when the recieved goods are inspected.
11 ) Is there a deductible?
Yes, Total Loss has $100.00 and Replacement has $200.00 see Conditions of Carriage for complete details.
12 ) What is the DECLARED VALUE of the shipment?
The value of the entire shipment. If the truck was to blow up what would it cost? That amount is the amount you should declare.
Have more questions? Please feel free to call or email Angel's Moving for expert advice and friendly consultation regarding your stress free move.