In the event of loss or damage of any kind the first step is to notify your moving team or if noticed after the movers have left to contact Angel's Moving® immediately. All damages should be written or noted on the bill of lading or inventory condition checklist or if discovered after the movers have left all damages should be written down and the damaged items or containers kept separate and untouched until Angel's Moving has inspected it. Do not panic. Call for help.
It is important to note that the full charge from Angel's
Moving for moving your goods will still be due and payable that day regardless of any damage or claim as agreed to and by law. One reason is the movers are not claims specialists and cannot negotiate a settlement for any claim of damage, their job is only to record and note any damage with you.
Depending on the claim it may take a little time to get estimates or approval or to schedule a repair. Some claims can be solved in minutes and some need longer to come together. We are a solid business and will stand by your side throughout.
It is important to follow the legal process and you have rights and responsibilities for any claim against Angel's Moving but, you must first pay your bill, notify us of any claim immediately and fill out an official claim form. There is an instruction sheet to help complete the claim form accurately and completely.
We don't disappear after the bill is paid! We solve problems and do not run from them. We earned your trust and aim to keep your respect. We protect our customers and do not hide when a problem arises!
Notify us right away: Talk to your moving team immediately and make a note on the invoice. Its important to inspect your goods upon their delivery. If noticed after inspection call the office.
Do not panic: Accidents happen, its how we deal with it that counts.