1) How early do I need to schedule my move?
The earlier you call the better. We are a small moving company and we do book up full during peak times. We may be able to schedule a last minute move, but we do not over book so it is best to call us as soon as possible.Top
2) Is there a minimum charge?
Yes, we charge a three hour minimum work time plus one hour travel time on all moves within the Lower Mainland. For Example: We start at the pickup address at 9 am and finish unloading at the delivery address at 12:00 noon (3 hour minimum). Then add the flat 1 hour travel time for moves within Greater Vancouver. If we were actually finished unloading at 11:45 we would still charge the 3 hour minimum work time. Please refer to Minimum Charges.Top
3) How can I save money?
Time is money so be prepared, well packed and organized. Are we taking the beds apart or are you? That is time that could be saved if you are on a budget. Instead of buying packing supplies gather used boxes and newspaper. Also it is cheaper to move during the first three weeks of the month. Talk to Angel's Moving for guidance, we can help to ensure you get the best results for your dollar.Top
4) What if it rains?
We move in all weather conditions. We wrap your furniture with moving blankets or plastic shrink wrap for protection. To protect your floors we use floor runners and will lay out a blanket at the doorway to absorb most of the water. Moving on a rainy day isn't ideal, but in the lower mainland it is pretty common and we will move you as best as we can with a smile on our wet faces.Top
5) What is the Travel Time?
Travel Time is a flat one hour rate that we charge to compensate the travel time it takes for our moving team to leave our lot until they arrive at your home and then to leave your home and return back to our lot. We charge a flat 1 hour rate on all moves within Greater Vancouver and we absorb any additional time above that. We all know how long traffic can be some times and this is a necessary fee charged by most moving companies.Top
6) What are the 3 Free Wardrobes about?
We bring 3 Wardrobe Boxes for you to use on moving day for free. They are mini closets with a two foot hanging bar to hang your finest clothes. One closet with a 6 foot hanging bar will fit into the 3 wardrobe boxes. Your clothes will go directly into the box still hanging and then we hang them in your new closet stress free which eliminates wrinkles or dry cleaning. We can bring extra wardrobe if notified before moving day.Top
7) Do I need to place a deposit to reserve my move?
No, we do not require a deposit to reserve your moving date. On moving day we will take Visa, Mastercard or cash. We do not accept debit cards, visa debit card, or checks.Top
8) I have a 3 bedroom home, should I order 2 or 3 men?
Definitely you will want three men. Generally speaking, anything larger than a two bedroom suite needs three movers. It will save you money in the long run by speeding up the moving process. If there is a piano, extra heavy items, or lots of stairs three men is required. Contact us anytime for more support.Top
9) I have a piano, should I order 2 or 3 men?
Three men are best for piano moves. If there are any stairs it is mandatory to have three men. Pianos are very heavy. Two men can move a piano, but it is not safe and can easily injure a man as they 'lift' the weight and more so as they 'pull' the weight.Top
10) Is there an extra charge for stairs?
No, we do not charge extra for stairs though some companies do. It already costs more if you have stairs because it slows down the move and the men tire out faster and gradually slow down compared to moving a home with just a few steps or an elevator. To charge even more seems wrong to us.Top
11) I have 3 flights of stairs so do I need 2 or 3 men?
Likely you would want three men. Stairs are a huge factor concerning time. If you don't have too many items to move than two men are fine, but if you have a large amount of trips up and down the stairs you would want the third man to help speed it up and save you money.Top
12) I have a two bedroom apartment how do I know if I should order 2 or 3 men?
If you have an average two bedroom apartment around 900 sqft is fine with two men. You do not require three men unless there are heavy items like a piano or a large amount of stairs. If you are on a high floor with a small elevator it helps to have a third man. Also if you only have access to the elevator for a short amount of time you may need three men to be able to move everything within the elevator reservation window. An 1100 sqft or bigger two bedroom apartment would be best with three men. You can discuss your situation with us anytime.Top
13) Is Angel's Moving® insured?
Yes, see our Customer Protection Page for complete details. We offer three Customer Protection Plans for your shipment. All moves are protected with Released Value Protection which is minimal coverage meant for low value moves or moves already covered through your home insurance. For a small fee you can purchase extra protection, either TOTAL LOSS PROTECTION (medium protection) or REPLACEMENT VALUE PROTECTION which is meant for high value moves or moves not already covered through your home insurance. See Customer Protection Page for all the information or talk to Angel's Moving.Top
14) Can I pay you with a cheque or debit card?
No, we only accept cash, Visa, or Mastercard. We bring a credit card machine for you to pay when the move is completed. Sorry, we do not accept Visa Debit cards, Amex, Interact or cheques.Top
15) Do I have to reserve my elevator?
Yes, you must talk to the building Manager about reserving the elevator as soon as possible. Some apartments are very strict concerning the elevators and the amount of time you use it. If you wait too long to reserve your elevator the building may not allow you to use it on the day you prefer.Top
16) How do I know what size truck I need?
Base your truck size using the description written beside each truck on our Truck Sizes page. Small Trucks are for studios and one bedroom apartments. Large Trucks are for two and three bedroom homes and up. Oversized homes may require two trucks or a second trip. Please talk to our moving experts for assistance when in doubt.Top
17) Can we stop along the way to pick up an item?
Yes, we are happy to stop along the way and there is no extra fee just the time it takes. Make sure to let us know beforehand so we plan the best route.Top
I can not thank you guys enough! This was the least stressful move I have ever seen. The guys worked so hard and got the job done in a lot less time than even they thought it would take. I have honestly never seen a move go so smooth. You guys truly are Angels. Please thank the guys again for us and I will spread the word about the best movers I have ever found. Thanks
- Cathy and Mike